Refund policy
Refund & Return Policy
At GiftAbay, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy to make the process simple and worry-free.
Order Cancellation
Orders can be canceled before they are shipped.
If you need to cancel or modify your order, please contact us within 12 hours of placing your order.
Once an order has been shipped, it cannot be canceled. However, it may still qualify for a return according to our return policy.
To request a cancellation, contact us at:
Support@GiftAbay.com
30-Day Return Policy
We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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All tags, accessories, and documentation must be included
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You must provide a receipt or proof of purchase
To start a return, contact us at:
Returns must be approved before shipping the item back.
Return Address
If your return is approved, the item should be sent to:
GiftAbay Return Center
2740 Gamble Ct
Hayward, CA 94542
United States
Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your item is:
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damaged
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defective
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incorrect
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missing parts
please contact us as soon as possible so we can evaluate the issue and resolve it quickly.
Exchanges
If you would like to exchange an item, the fastest way is to:
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Request a return for the original item
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Once your return is approved, place a new order for the replacement item
Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized items
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Opened personal care or beauty products
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Hazardous materials or flammable liquids
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Gift cards
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Clearance or final sale items
Additionally, the following items cannot be returned if opened or used:
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Face or body care products with broken seals
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Underwear without intact hygiene seals
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Swimwear without hygiene seals
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Pierced jewelry with broken seals
If you have questions about whether your item is eligible for return, please contact us.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If your refund is approved:
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Your refund will be issued to your original payment method
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Processing may take up to 10 business days
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Your bank or payment provider may require additional time to complete the transaction
If more than 15 business days have passed since your refund was approved, please contact us at:
Refunds for Delivery Issues
You may be eligible for a refund if:
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Your order does not arrive
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Your order arrives damaged
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The item received is significantly different from the product description
Refunds may not be issued if:
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An incorrect shipping address was provided
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Delivery was affected by circumstances outside our control (such as customs delays, natural disasters, or carrier disruptions)
Need Help?
If you have any questions about returns, refunds, or exchanges, please contact our support team:
We are always happy to help and ensure you have the best shopping experience at GiftAbay.